Scope of Services

• Standard lawn care service includes mowing, string trimming of lawn, edging with string trimmer, and blowing grass clippings off paved surfaces. Anything outside of this scope is considered an additional service and will be priced separately and added to the ongoing list of projects which will be completed on a first come/first served basis as schedule permits. Weather conditions during the weeks prior can also result in significant delays and lawn schedule takes priority..

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Scheduling, Weather & Skips

• Customer will be assigned a specific service day of the week but service days may change/be delayed due to circumstances including but not limited to:

  • Rain

  • Drought

  • Heat index

  • Ground conditions

  • Routing efficiency

  • Unserviceable conditions (excessive poop, toys, debris, etc)

• Company does not guarantee notification of schedule changes or skipped visits, but will make best effort to do so (at our discretion)

• PML solely determines when services will be skipped. Customer-requested skips may incur additional charges (see Fees section).

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Payment Terms 

• All customers must maintain a valid, working, funded card on file at all times. This information is stored securely with YardBook and Stripe, and we do not have access to your full card information. If your services are terminated your card info will removed from Yardbook and Stripe.

• Payment is always due at or before time of service and deposits are due as outlined in estimates.

  • Returned or declined payments subject to skipped service and additional fees (see Fees section).

  • A convenience fee for card payment is applied each time, a minimum of $2.50

  • Service will be paused or terminated until payment issues are resolved. Re-implementation of services will require account to be settled in full. All past due payments and applicable fees must be resolved, and prior payment of subsequent services is required. 

 

Service Season Length, Pricing & Payment

• Actual service season length may vary year to year, weather-dependent. Season typically begins around last frost and ends at first frost/snow. Customer acknowledges company determines when season begins and ends as well as final service date.

• Lawn services are generally weekly/biweekly. 

  • Dog waste cleanup services (aka “Poo Crew”) are generally weekly/biweekly as agreed. Pricing is determined by property location/size/difficulty, frequency of cleaning, number/size of dog(s), etc. First cleanup fee will apply in most cases to bring yard to our standard. Advertised specials may affect pricing. Service may not be offered over winter.  

• Pricing structure for lawn/poop service reflects seasonal commitment, not individual visits.

  • For Monthly billing

    • Equal monthly charges; not based on number of visits per month.

    • Price based on seasonal commitment (does not include any fees that might be incurred- see Fees)

    • No price adjustments for skips- Company determines when appropriate based on weather, non-serviceability, nonpayment, preservation of lawn integrity, etc.

• PAYMENT IS ALWAYS DUE PRIOR TO OR AT TIME OF SERVICE. Valid credit/debit card must be stored on file prior to commencement of services. Card must remain valid, funded, and active throughout business relationship and 24hr notice must be given if updates need to be made. Failure to communicate will result in extra fees. Card processing fees apply for each charge.

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Fees

First service fee of minimum $10 in addition to normal price - will apply in most cases to bring yard to company service standard. Fee will be WAIVED if a yard cleanup service is purchased. Additional fees may also apply when necessary at company’s discretion. Additional fees may be detailed in a separate invoice at time of service and the standard card processing fee will apply.

• Failed payment fee: If card payment fails for any reason- $30 each occurrence

• Cleaning fee- poop, etc. (see serviceability section): Minimum $10 per occurrence, depending on extent of soilage at company’s discretion.

• Damage fee- damage done to our equipment while on customer property (see serviceability section) - Minimum $100.00 depending on extent of damage, at Company’s discretion 

• Rescheduling/Double Cut/Overgrowth Fee: If property cannot be serviced for any reason outside of Company’s control, including but not limited to: customer-requested skips, safety issues, or unserviceable conditions a Rescheduling Fee or Double-Cut fee may apply. If two or more incidences occur, your reserved service slot will be terminated. If you wish to resume services Overgrowth fee will apply due to needing to bring the property back to serviceable baseline. Fee will be at Company’s discretion based on extent of overgrowth.

• A First Service fee may be applied at our discretion to bring the yard to our baseline service standards. A minimum of $10 will be assessed. This applies to new customers as well as the first service of the season.

Refund Policy

• No refunds will be given for any reason except at Company’s discretion including but not limited to:

  • Service cancellations/rescheduling (& fees may apply) 

  • Weather-related service interruptions

  • Partial services (full service will be charged)

  • Dissatisfaction after service completion

  • Inability to service property (due to unserviceability as described, & fees may apply) or inability to complete service for reasons outside of company’s control

• ​​ In the event a refund is issued, a return payment fee will be assessed of at minimum $30 and not to exceed 25% of the total. 

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Customer Responsibilities (Property Preparation)

• Customer must prepare property prior to every service. Properties deemed not serviceable or safe will be skipped with or without notice to customer and fees may apply.​​

  • Poo Crew Customers- please have hose with water accessible. Please be advised we will do our best but we may miss some spots.

• Customer is responsible for removing and safeguarding any and all obstacles and hazards, including but not limited to:

  • Decor

  • Solar lights

  • Downspouts

  • Holes

  • Trampolines

  • Wires, cords, utility lines, etc.

  • General debris including construction/roofing debris, rocks, sticks, toys, trash, hoses, utility flags, etc.

  • Animal waste

  • Standing water

  • Pet leashes/ties/anchors

• Gates must be unlocked, fully functional, and accessible at time of service. We are not able to notify prior to arrival. We are unable to operate, disassemble, or modify non-standard gate securing mechanisms.

• Customer is responsible for ensuring all possible entry/exit points and gates are secured after visit. Company is not responsible for pets/people who may get loose at any time.

• Cars blocking service entrances/access must be moved prior to arrival.

• Walkways must be clear and accessible at time of service.

• Pets and people must be secured in the home prior to time of service and remain in the home for the entire duration of service. A screened door or window is NOT sufficiently secure- must be shut and locked. Dog doors must be closed and locked prior to service.

• Not responsible for plants damaged while navigating or managing overgrowth or weedy/cluttered areas which make desirable plants difficult to distinguish, or plants that have been planted directly in the ground with no protection or landscaping around them. 

• Failure to address any of these issues may result in a skipped service and fees (see Fees section). Ongoing failure to address these issues will result in termination of service.

• All customers - Please have hose water accessible at least between frost dates. 

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Safety & Crew Interaction Policy During Service

• Customer interference creates safety hazards for everyone and delays for the Company. Customers must not approach, interrupt, or distract crew members during service completion.

• Please make best efforts to communicate any emergent information prior to arrival/after departure via text or call.

 

Damage/Injury

• Company not responsible for damages to lawn or landscape/property, especially due to improper drainage, incorrect watering practices, or improper or unannounced maintenance (example: failing to inform company of having put down fertilizers), etc. 

• Company not responsible for damage or injury to persons who approach workers or machinery/vehicles. MANDATORY for all persons to avoid the entire yard and service area until the job is finished for safety reasons.

• Pets and dogs must be 100% secured indoors behind HARD doors (screen doors insufficient) prior to and for the entire duration of service. Windows must also shut/inaccessible to pets due to instances of jumping out and breaking screens in the past. All other openings must be fully secure. Failure to address this may result in injury to your pet.

• Company not responsible for any damage or injury to persons, animals/pets, property or neighboring property, or passerby as a result of hazards/obstacles/objects not safeguarded prior to service or approaching workers/machinery. Customer assumes all liability and financial responsibility.  

Examples of damages not covered include but are not limited to:

• Items exposed to outdoor conditions

• Windows

• Exposed or loose sprinkler heads or any irrigation apparatus

• Vinyl/plastic objects & fencing

• Brittle or sun-damaged materials

• Fragile items

• Landscape edging

• Plants without protective landscaping

• Hidden or unmarked obstacles

• Customer assumes liability for damage done to PML vehicles, equipment, and crew as a result of failing to attend to aforementioned matters or for any other reason. This could include loss of company time and loss of subsequent work as well. 

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Communication Expectations

• Text messaging or email is the best way to communicate. Company may not always be able to respond to any/all communication.

• Company may not provide notifications for:

  • Rain delays

  • Skipped visits

  • Route changes

• Communication generally limited to:

  • Billing matters

  • Major service changes

  • Customer-initiated requests

• 24-hour notice required from customer for any emergent information or requests

 

Right to Refuse or Terminate Service

• Company reserves the right to:

  • Refuse service

  • Remove customers from schedule

  • Decline renewal in future seasons

  • Terminate mid-service or at any time, with or without notice

• Reasons may include but are not limited to nonpayment, unsafe conditions, or repeated interference, harassment, or repeated failure to create a serviceable environment.

• If customer terminates service at any time, any outstanding debts/fees must be paid in full immediately or be subject to collections/property liens. 

 

Acknowledgment

By scheduling service (including estimates), submitting payment, or allowing work to begin, customer acknowledges agreement to all terms as outlined. Agreement is in effect for entire business relationship. Failure to review these terms for any reason does not negate agreement to them. Verbal statements do not override written terms.

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If you wish to receive a paper copy of these terms, please submit the request by text or email. One copy provided per property. 

 

Pete Moss Landscaping, LLC

(219)433-3764 or (219)433-3650

petemosslandscaping@gmail.com